Exchange Server - Exchange 2007 SP1 partial install trouble

Asked By Alistair Young

02-Dec-07 08:11 PM

Okay, so I've just tried to install Exchange 2007 SP1 (release version) on
my Exchange 2007 server, running on W2K3 R2 x64.  The service pack
installation found no problems with the Exchange installation and proceeded
fine until mid-way through the "Mailbox Role", at which point it proceeded
as far as upgrading content indexing and then failed, claiming a fatal error
had occurred removing the Microsoft Full Text Indexing engine, Windows
installer error 1603.  The two events (appended below) were logged, in that
order.

Anyone else seen this?  More importantly, anyone else know how to fix this
(not had success on web or MSKB searches)?

Or failing that, is there a method to back out the SP1 install, since as it
has been partially installed - even though I can get the services started
back up and the core of the mail service here running - I'm having a few odd
issues with things like OWA, presumably since the Client Access role has
been upgraded and the Mailbox role hasn't?

Thanks in advance for any help,

Alistair

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11725
Date:  12/2/2007
Time:  6:11:26 PM
User:  ARKANE-SYSTEMS\Administrator
Computer: ELYSE
Description:
Product: Microsoft Full Text Indexing Engine for Exchange -- Removal failed.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 36 35 37 34 46 44 43   {6574FDC
0008: 32 2d 34 30 46 43 2d 34   2-40FC-4
0010: 30 35 41 2d 39 35 35 34   05A-9554
0018: 2d 32 32 44 31 43 45 31   -22D1CE1
0020: 35 36 38 36 42 7d         5686B}

and then:

Event Type: Error
Event Source: MSExchangeSetup
Event Category: Microsoft Exchange Setup
Event ID: 1002
Date:  12/2/2007
Time:  6:11:26 PM
User:  N/A
Computer: ELYSE
Description:
Exchange Server component Mailbox Role failed.
Error: Error:
Unable to remove product with code 6574fdc2-40fc-405a-9554-22d1ce15686b.
Fatal error during installation. Error code is 1603.

Fatal error during installation

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

08-Dec-07 01:50 AM

Alistair,

I had a similar situation while upgrading Exchange 2007 with SP1 and this is
how I solved my problem:

1 - Uninstalled the aborted installation of the Mailbox role from the
command prompt at Program Files\Microsoft\Exchange Server\bin\:
exsetup /mode:uninstall /role:mailbox

2 - Removed the Microsoft Full Text Indexing Engine for Exchange using:
Start/Run
MsiExec.exe /X {6574fdc2-40fc-405a-9554-22d1ce15686b}

3 - Then continued the Exchange Server 2007 SP1 installation and installed
the Mailbox role.

I hope that this works for you too.

Regards,

Santos

20-Dec-07 01:26 PM

Thank you very much, this solved my problem straight away!

(Actually, I didn't even need the first step; just running the msiexec
command and then restarting the service pack installation worked fine for
me.)

Thanks again,

Alistair