Exchange Server - Outgoing mail problem

Asked By Andy Roberts on 16-Aug-11 08:46 AM
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Hi

I have exchange server 2003 running on SBS2003 and have a problem when =
sending mail in a certain configuration.

Our domain hosting is provided by a hosting company and this allows =
unlimited email addresses.  I have the main employee emails setup as =
standard pop3 emails with the hosting company.  Our exchange server =
simply uses the pop3 connector within exchange server to access these =
addresses, pull down the mail and deliver it all internally to the =
relevant exchange mailbox.  This works fine.

Secondly we have some other email addresses (lets call them "secondary" =
for now) which are set up as pop3 account with the hosting company =
exactly as the ones above are.  These are then accessed by individuals =
using standard pop3 setups such as outlook express (i.e. no connection =
to exchange server at all).  These mailboxes are accessed and mail =
delivered to the client pc independantly of any exchange involvement.

The problem exists when sending mail to any of these secondary emails =
from INSIDE our office (i.e. on our network).  We can send emails from =
any exchange account to any random email address without a problem.  If =
we send an email to any of these secondary addresses from OUTSIDE the =
office then they are again delivered no problem.

I think the error arises when we try to send email out from our office, =
which relies on our exchange server. I think the exchange server is =
incorrectly deeming the account to be local and is trying to route email =
to a local address, when in fact it is external (ie hosted by our =
external hosting company).

I think our exchange server seems to have been set up to manage incoming =
email for formbysurveys.com (our domain) and I need to configure it so =
that it thinks that formbysurveys.com is externally managed.  Is this =
correct?

I am not an exchange person so any guidance would be helpful.

The email we receive when the message is bounced is as follow:-

Your message did not reach some or all of the intended recipients.

=20

Subject:    Test 1

Sent: 16/08/2011 13:27

=20

The following recipient(s) cannot be reached:

=20

careers@formbysurveys.com on 16/08/2011 13:28

The e-mail account does not exist at the organization this =
message was sent to.  Check the e-mail address, or contact the recipient =
directly to find out the correct address.




Many Thanks

Andy Roberts



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http-equiv=3DContent-Type>
SBS2003 and=20
have a problem when sending mail in a certain =
configuration.</FONT></DIV>
hosting company=20
and this allows unlimited email addresses.  I have the main =
employee emails=20
setup as standard pop3 emails with the hosting company.  Our =
exchange=20
server simply uses the pop3 connector within exchange server to access =
these=20
addresses, pull down the mail and deliver it all internally to the =
relevant=20
exchange mailbox.  This works fine.</FONT></DIV>
addresses (lets=20
call them "secondary" for now) which are set up as pop3 account with the =
hosting=20
company exactly as the ones above are.  These are then accessed by=20
individuals using standard pop3 setups such as outlook express (i.e. no=20
connection to exchange server at all).  These mailboxes are =
accessed and=20
mail delivered to the client pc independantly of any exchange=20
involvement.</FONT></DIV>
any of=20
these secondary emails from INSIDE our office (i.e. on our =
network).  We=20
can send emails from any exchange account to any random email address =
without a=20
problem.  If we send an email to any of these secondary addresses =
from=20
OUTSIDE the office then they are again delivered no =
problem.</FONT></DIV>
send email=20
out from our office, which relies on our exchange server. I think the =
exchange=20
server is incorrectly deeming the account to be local and is trying to =
route=20
email to a local address, when in fact it is external (ie hosted by our =
external=20
hosting company).</FONT></DIV>
have been set=20
up to manage incoming email for formbysurveys.com (our domain) and I =
need to=20
configure it so that it thinks that formbysurveys.com is externally=20
managed.  Is this correct?</FONT></DIV>
guidance would be=20
helpful.</FONT></DIV>
is bounced is=20
as follow:-</FONT></DIV>
style=3D"TEXT-INDENT: -72pt; MARGIN: 0cm 0cm 0pt 72pt; tab-stops: =
72.0pt; mso-layout-grid-align: none"=20
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: Consolas; FONT-SIZE: =
10.5pt">Your=20
message did not reach some or all of the intended =
recipients.<?xml:namespace=20
prefix =3D o ns =3D "urn:schemas-microsoft-com:office:office"=20
/><o:p></o:p></SPAN></P>
style=3D"TEXT-INDENT: -72pt; MARGIN: 0cm 0cm 0pt 72pt; tab-stops: =
72.0pt; mso-layout-grid-align: none"=20
class=3DMsoNormal><SPAN=20
style=3D"FONT-FAMILY: Consolas; FONT-SIZE: =
10.5pt"><o:p> </o:p></SPAN></P>
style=3D"TEXT-INDENT: -72pt; MARGIN: 0cm 0cm 0pt 72pt; tab-stops: =
72.0pt; mso-layout-grid-align: none"=20
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: Consolas; FONT-SIZE: =
10.5pt"><SPAN=20
style=3D"mso-spacerun: yes">      =
style=3D"mso-tab-count: 1">    </SPAN>Test =
1<o:p></o:p></SPAN></P>
style=3D"TEXT-INDENT: -72pt; MARGIN: 0cm 0cm 0pt 72pt; tab-stops: =
72.0pt; mso-layout-grid-align: none"=20
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: Consolas; FONT-SIZE: =
10.5pt"><SPAN=20
style=3D"mso-spacerun: yes">      =
style=3D"mso-tab-count: 1"> </SPAN>16/08/2011 =
13:27<o:p></o:p></SPAN></P>
class=3DMsoNormal><SPAN=20
style=3D"FONT-FAMILY: Consolas; FONT-SIZE: =
10.5pt"><o:p> </o:p></SPAN></P>
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: Consolas; FONT-SIZE: =
10.5pt">The=20
following recipient(s) cannot be reached:<o:p></o:p></SPAN></P>
class=3DMsoNormal><SPAN=20
style=3D"FONT-FAMILY: Consolas; FONT-SIZE: =
10.5pt"><o:p> </o:p></SPAN></P>
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: Consolas; FONT-SIZE: =
10.5pt"><SPAN=20
style=3D"mso-spacerun: yes">      </SPAN><A=20
href=3D"mailto:careers@formbysurveys.com">careers@formbysurveys.com</A> =
on=20
16/08/2011 13:28<o:p></o:p></SPAN></P>
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: Consolas; FONT-SIZE: =
10.5pt"><SPAN=20
style=3D"mso-spacerun: =
yes">           =20
message was=20
sent to.<SPAN style=3D"mso-spacerun: yes">  </SPAN>Check the e-mail =
address,=20
or contact the recipient directly to find out the correct=20
address.<o:p></o:p></SPAN></P>
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: Consolas; FONT-SIZE: =
10.5pt"><SPAN=20
style=3D"mso-spacerun: =
yes">           =20
unknown><o:p></o:p></SPAN></P>

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